Shipping policy

Thank You for Choosing Vera Watches!

Every watch we create is a unique piece of wearable art, meticulously crafted just for you. As these are not mass-produced items, our shipping process involves both a creation phase and a delivery phase. We appreciate your patience as we craft a timepiece that is truly one-of-a-kind.

Our Unique Crafting & Shipping Process

Our commitment is to quality and craftsmanship. Please review the timeline below to understand when you can expect your order.

  • Order Processing & Crafting Time: 3 - 4 Business Days

    • This is the time we dedicate to building and customizing your unique watch. 

    • You will receive an email notification once your order has been crafted and is ready for dispatch.

  • Shipping & Delivery Time (India): 3 - 4 Business Days

    • Once dispatched, your order will be handed over to our trusted courier partners. Delivery within India typically takes 3 to 4 business days.

Total Estimated Delivery Time: 6 - 8 Business Days

Please note that business days are Monday through Friday and do not include weekends or public holidays.

Shipping Costs

  • Within India: We offer a flat-rate shipping fee on all domestic orders. The final shipping cost will be calculated and displayed at checkout.

  • International Shipping: At this time, we exclusively ship within India. We are working on expanding our services globally, so please check back for future updates!

Order Tracking

Once your Vera watch has been dispatched, you will receive a shipping confirmation email containing your unique tracking number. You can use this number to track your package's journey on the courier's website. Please allow up to 24 hours for the tracking information to become active.

Important Information

  • Shipping Address: Please ensure that your shipping address is complete and accurate at the time of checkout. Vera Watches is not responsible for delays or lost packages due to an incorrect or incomplete address provided by the customer.

  • Delays: While we strive to meet our estimated delivery times, unforeseen circumstances such as severe weather, public holidays, or courier service disruptions may cause delays. We will do our best to communicate any significant delays to you.

  • Damaged or Lost Packages: In the rare event that your watch arrives damaged or is lost in transit, please contact us immediately at verawatchesinfo@gmail.com with your order number and photos of the damage (if applicable). We will work with you to find a satisfactory solution.

Questions?

If you have any questions about your order or our shipping policy, please do not hesitate to contact our customer support team at verawatchesinfo@gmail.com or through the contact form on our website.

We are thrilled to be creating a special timepiece for you!