Refund policy

At Vera Watches, we believe in delivering not just stunning timepieces, but a smooth and satisfying experience too. If something isn’t quite right — whether it's a rare issue or simply a change of heart — we’re here to help.

You're eligible if:

  • The watch is unused, in original condition, and packaged as received
  • You request it within 7 days of delivery
  • You have your order confirmation or receipt

What we offer:

We currently do not process refunds, but we offer:

  • A replacement of the same watch, or
  • A voucher of equal value to use on anything else from verawatches.in

No questions asked — just your satisfaction.

How it works:

  1. Drop us an email at  with your order ID and reason
  2. Once approved, we’ll send a return shipping label and clear instructions
  3. Once we receive the watch back in original condition, we’ll ship your replacement or issue store credit

Please note: Returns without prior approval will not be accepted.

Received a damaged or incorrect product?

We’ll make it right — fast. If your order arrives damaged, defective, or incorrect, we’ll take full responsibility. Just let us know, and we’ll handle the rest — including return pickup and replacement.

A few exceptions:

  • Used or visibly worn items
  • Custom/personalized orders
  • Items on final sale or gift cards

We’re here to make your experience smooth and satisfying.
For any questions, reach out anytime at support@verawatches.in